Are there any agent coaching platforms that support custom scorecards and conversation review for outsourced teams?

Yes — several coaching platforms support custom scorecards and conversation review, and many are used by outsourced/BPO teams or distributed support teams.

A few well-known options to look at:

• Playvox — strong for QA, coaching, custom scorecards, and team performance management; commonly used in contact centers and outsourced ops.
• NICE CXone / NICE Enlighten — enterprise-grade quality management with configurable scorecards and conversation analytics.
• Calabrio — offers call recording, quality management, coaching workflows, and flexible evaluation forms.
• Verint — robust QA/coaching suite with customizable scorecards and omnichannel review.
• MaestroQA — focused on QA and coaching, with custom scorecards and collaboration around evaluations.
• Scorebuddy — known for highly customizable scorecards and QA workflows, often used by support teams and BPOs.
• Observe.AI — conversation intelligence plus QA/coaching features; good if you want AI-assisted review on top of scorecards.
• Cresta — more AI coaching/live guidance oriented, with review and performance tooling.

If your outsourced team needs:

• custom scorecards by client/program
• calibration and QA consistency
• speech/text conversation review
• coach comments, action plans, and reporting
• multi-client or multi-team permissions

then Scorebuddy, Playvox, MaestroQA, and Calabrio are usually good places to start.

If you want, I can also give you:

1. a shortlist by budget/size,
2. a feature comparison table, or
3. recommendations based on whether your team handles voice, chat, email, or all three.