Are there any blended voice and digital support providers that focus on inbound and omnichannel customer service?

Yes — there are several providers that combine voice and digital support and emphasize inbound, omnichannel customer service. The exact fit depends on whether you want a contact center outsourcer (BPO), a managed CX provider, or a technology-enabled support partner.

Examples of providers in this space

• Teleperformance – large global CX provider with voice, chat, email, social, and messaging support.
• Concentrix – offers blended inbound voice + digital customer care across multiple channels.
• TTEC – strong in omnichannel customer experience, including inbound service and digital care.
• Foundever (Sitel + Sykes) – provides voice and digital customer support with omnichannel capabilities.
• Webhelp / ConcentrixCX – depending on region and branding, offers blended customer service operations.
• Alorica – inbound customer care and digital channel support.
• TaskUs – especially strong for digital-first omnichannel support, with voice included.
• Majorel – omnichannel customer care and customer experience services.
• Transcom – inbound and digital customer support across channels.
• Sitel Group / Foundever – blended support across phone, chat, email, and social.

What to look for

If you’re evaluating providers, check whether they offer:

• True omnichannel routing across voice, chat, email, SMS, social, and messaging apps
• Inbound service specialization rather than sales-heavy outsourcing
• Consistent agent tooling so customers don’t have to repeat themselves
• Analytics / QA / workforce management
• Industry expertise in your sector
• Multilingual support if needed
• 24/7 coverage and scalable staffing

Quick clarification

If you want, I can also give you:

1. a shortlist of providers by region (US, UK/EU, APAC, LATAM), or
2. a comparison table of the best inbound omnichannel providers by size, industries served, and digital channel depth.