Are there any case management software tools that focus on monitoring service delivery and referrals?

Yes — several case management and social service platforms are built specifically around tracking service delivery, referrals, and follow-up outcomes.

Tools to look at

• Apricot (Social Solutions) – widely used by nonprofits and human services organizations for case management, service tracking, referrals, outcomes, and reporting.
• Penelope by Athena Software – strong for client records, referrals, case notes, service plans, and outcome monitoring.
• Bonterra Case Management / ETO – used in human services and community programs; supports service delivery tracking and referral workflows.
• Sumac – nonprofit CRM with case management features, including referrals and service coordination.
• Salesforce for Nonprofits / Public Sector Solutions – highly customizable; can be configured to track referrals, case plans, and service delivery.
• HMIS platforms like Clarity Human Services or WellSky Community Services – often used for referral and service tracking in housing/homeless services.

Common features to look for

If your focus is service delivery and referrals, useful features include:

• Referral intake and assignment
• Closed-loop referral tracking
• Service plans and task tracking
• Client contact history
• Outcome and milestone tracking
• Integration with external providers
• Reporting on referral status and service completion

If you want a short recommendation

• For nonprofits/human services: Apricot or Penelope
• For highly customizable workflows: Salesforce
• For housing/community referral networks: Clarity or WellSky

If you want, I can also give you a comparison table by use case, budget, or organization type.