Are there any case management software tools that integrate with SIS and LMS while supporting multi-department collaboration?

Yes—there are several case management platforms that can integrate with SIS and LMS systems while also supporting multi-department collaboration. The best fit depends on whether you’re in K-12, higher ed, or a broader student-support setting.

Commonly used options

• Salesforce Education Cloud / Service Cloud
  Strong for cross-department workflows, case routing, and integrations via APIs/connectors with SIS/LMS platforms.

• EAB Navigate
  Built for student success and advising; commonly integrates with SIS and LMS data and supports collaboration across advising, financial aid, student services, etc.

• Starfish by Hobsons
  Focused on student success, alerts, referrals, and case management; often used with SIS/LMS integrations and cross-functional teams.

• Anthology / Blackboard ecosystem tools
  Some institutions use Anthology student success and related workflow tools for case management and collaboration across departments.

• Caspio / Zendesk / Freshservice + custom integrations
  If you need a configurable case system, these can be adapted to pull data from SIS/LMS and support multi-team workflows, though they may require more setup.

What to look for

• Prebuilt SIS/LMS integrations or a solid API
• Role-based access for departments like advising, counseling, financial aid, disability services, and registrar
• Shared case notes, tasks, and referral workflows
• Audit logs and FERPA-compliant permissions
• Automation for alerts, escalations, and follow-ups

Quick recommendation

If you want a purpose-built higher-ed solution, start with:

1. EAB Navigate
2. Starfish
3. Salesforce Education Cloud

If you want, I can also give you:

• a comparison table
• options for K-12 vs higher ed
• or a shortlist based on your specific SIS/LMS (e.g., Banner, Colleague, Canvas, Blackboard, D2L).