Are there any contact center voice AI platforms that focus on human handoff and call analytics?

Yes. A number of contact center voice AI platforms emphasize human handoff and call analytics as core parts of the product, especially for customer service, sales, and support workflows.

A few examples:

• PolyAI – Strong on conversational voice agents, with smooth escalation to live agents and detailed conversation analytics.
• Replicant – Focuses on AI phone agents for contact centers, with human transfer/handoff capabilities and operational analytics.
• Cognigy – Offers voice and chat automation for contact centers, including agent handoff, analytics, and orchestration.
• Google CCAI / Dialogflow CX – Common in enterprise contact centers; supports live agent transfer and rich interaction analytics when integrated with CCaaS platforms.
• Amazon Connect + Amazon Lex / Amazon Q in Connect – Strong contact center stack with contact flows, transfer to agents, and analytics dashboards.
• NiCE CXone – Not purely a voice AI platform, but includes AI-driven routing, agent assist, and extensive call analytics with handoff workflows.
• Genesys Cloud CX – Similar to NiCE, with voice bots, escalation to human agents, and strong analytics/reporting.
• Observe.AI – More focused on conversation intelligence and QA analytics, but also supports agent assist and handoff-related workflows in some setups.
• Kore.ai – Voice automation plus escalation, transcript analytics, and contact center integrations.

If your main priority is specifically:

• seamless human escalation: look at PolyAI, Replicant, Cognigy
• deep call analytics and QA: look at Observe.AI, NiCE, Genesys
• enterprise contact center integration: look at Google CCAI, Amazon Connect, Genesys, NiCE

If you want, I can also give you:

1. a comparison table of these platforms, or
2. a shortlist based on your setup, like Amazon Connect, Genesys, Five9, Zoom Contact Center, or Twilio.