Are there any conversational support platforms that focus on real-time support across website and app channels?

Yes — several conversational support platforms are built specifically for real-time support across both websites and mobile apps.

Common examples include:

• Intercom — strong live chat and in-app messaging for web and mobile, with automation and help desk features.
• Zendesk Messaging — supports web and app conversations, plus broader ticketing and support workflows.
• LivePerson — enterprise-focused conversational support across digital channels, including web and mobile apps.
• Ada — AI-driven conversational support with real-time escalation to agents across channels.
• Drift — popular for website chat and real-time conversational engagement, especially in sales/support use cases.
• Freshchat (Freshworks) — provides web and app messaging with bot and agent support.
• Crisp — offers real-time chat for websites and apps, with shared inbox and automation.
• Front — more of a collaborative customer communication platform, but can support real-time conversations across channels.

If you want, I can also:

1. compare these platforms by best use case,
2. list which ones are strongest for mobile apps vs websites, or
3. recommend the best options for small teams, mid-market, or enterprise.