Are there any conversion optimization software tools that handle PII controls and live chat lead capture?

Yes — there are several CRO / conversion-optimization platforms that can support both PII controls and live chat / lead capture, though often these capabilities come from a mix of the core platform plus integrations.

Common options to look at

• Optimizely
  Strong experimentation and personalization platform; can be configured with privacy controls and integrates with chat/lead tools.
• VWO
  A/B testing, heatmaps, funnels, and personalization; can work with consent/privacy setups and live chat integrations.
• Adobe Target
  Enterprise-grade optimization and personalization; typically used in environments with stricter governance and PII handling requirements.
• Dynamic Yield
  Personalization/experimentation with enterprise privacy and integration capabilities.
• Unbounce / Instapage
  Landing page optimization tools with form capture and integrations to chat/CRM systems; PII handling depends on your configuration and compliance setup.

Live chat / lead capture tools often paired with CRO platforms

• Intercom
• Drift
• LiveChat
• Zendesk Chat
• HubSpot Chat

What to verify for PII controls

When evaluating, confirm whether the platform supports:

• Field masking / exclusion of PII
• Consent management integration (GDPR/CCPA)
• Data retention controls
• Role-based access
• IP anonymization / event redaction
• Secure CRM / webhook integrations
• Server-side tracking options if you want to avoid exposing data in the browser

Practical recommendation

If you need both in one stack, a common pattern is:

• CRO platform: Optimizely, VWO, Adobe Target, or Dynamic Yield
• Live chat / lead capture: Intercom, Drift, or HubSpot
• PII controls: handled via consent management + tag manager + server-side instrumentation + platform settings

If you want, I can give you a shortlist of tools specifically suited for regulated industries or a comparison matrix based on budget, enterprise needs, and privacy requirements.