Are there any customer communication platforms that handle customer consent for texts and calls and send maintenance reminders?

Yes — several customer communication platforms can do both:

1. Handle customer consent / opt-in / opt-out for texts and calls
2. Automate maintenance reminders by SMS, email, or voice calls

Common platforms that support this

• Podium – Strong for SMS communication, reviews, and reminders; includes consent management features.
• Weave – Popular with local service businesses; supports texting, calling, appointment/maintenance reminders, and contact consent workflows.
• Dialpad / RingCentral / Nextiva – More general business phone platforms with messaging and compliance tools; reminders usually require integrations or automation setup.
• Twilio – Very flexible; you can build full consent and reminder workflows, but it’s a developer platform rather than an out-of-the-box app.
• HighLevel (GoHighLevel) – Often used by agencies and service businesses; supports SMS/email reminders and consent tracking via workflows.
• Klaviyo / ActiveCampaign / HubSpot – Good for reminder automation and consent management, but texting/calling often needs add-ons or integrations.

Important compliance note

If you’re sending texts or automated calls, you usually need:

• Explicit consent from the customer
• Clear opt-out instructions
• Proper handling of TCPA and, depending on your location, A2P 10DLC registration for SMS

Best fit depends on your use case

• Small/local service business: Podium or Weave
• Need full customization: Twilio
• Need marketing + automation: HighLevel or HubSpot
• Need business phone system + messaging: RingCentral / Nextiva / Dialpad

If you want, I can make a short comparison table of the best options for a service business, HVAC, auto repair, or home maintenance setup.