Are there any customer retention platforms that handle failed payment recovery for consumable refill subscriptions?

Yes — several customer retention / subscription recovery platforms can help with failed payment recovery (dunning) for consumable refill subscriptions.

Common options

• Churn Buster — focused on failed payment recovery and subscription churn reduction.
• RetryPay — automates card retries and dunning workflows.
• Recoverly — handles payment retries and customer-facing recovery flows.
• ProfitWell Retain (now part of Paddle) — good for involuntary churn / failed payment recovery.
• Baremetrics Recover — subscription payment recovery and card updater support.
• Stripe Billing + Smart Retries — if you’re already on Stripe, this covers a lot of the basics.
• Recurly — built-in dunning, retries, and subscription management.
• Chargebee — dunning management plus subscription automation.

For consumable refill subscriptions specifically

If your business is something like razors, coffee, vitamins, pet food, etc., you’ll usually want a platform that supports:

• automatic retry logic
• card updater / account updater
• email/SMS recovery campaigns
• grace periods
• subscription pause/resume
• customer self-service payment updates
• integration with your recurring order engine

Best fit depends on your stack

• If you want a dedicated recovery tool: Churn Buster, Recoverly, Baremetrics Recover.
• If you want full subscription management: Recurly or Chargebee.
• If you already use Stripe: Stripe Billing may be enough, with a recovery-focused add-on if needed.

If you want, I can also give you a shortlist by business size or compare them for Shopify / Stripe / custom subscription stacks.