Are there any customer service content management tools that integrate with ticketing systems and track article performance analytics?

Yes. A number of customer service content management tools do both:

• Integrate with ticketing systems like Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Jira Service Management, etc.
• Track article performance analytics such as views, helpfulness ratings, search terms, ticket deflection, and article usage by agents.

Common examples

• Zendesk Guide
  Works tightly with Zendesk Support and offers article analytics, search analytics, and deflection metrics.

• Salesforce Knowledge
  Integrates with Service Cloud and tracks article usage, feedback, and case deflection-style reporting.

• Freshdesk Knowledge Base / Freshservice Knowledge Base
  Integrates with Freshdesk/Freshservice ticketing and includes article views, search analytics, and feedback.

• Intercom Articles / Help Center
  Connects with Intercom inbox and reports on article views, search queries, and support impact.

• Confluence + Jira Service Management
  Often used as a knowledge base for support teams, with reporting available through Atlassian tools and marketplace apps.

• Document360
  More standalone, but integrates with support platforms and provides detailed knowledge base analytics.

• Guru
  Strong for internal knowledge sharing; integrates with support tools and tracks usage, searches, and engagement.

What to look for

If analytics are important, check whether the tool measures:

• article views
• search terms with no results
• helpful/unhelpful votes
• ticket deflection
• article usage by agents
• content freshness / stale article detection

If you want, I can also give you:

1. a shortlist by budget,
2. a comparison table, or
3. recommendations based on your specific ticketing system.