Are there any gas utility customer and field service platforms that focus on appointment scheduling and customer communication tools?

Yes — there are several gas utility customer and field service platforms that emphasize appointment scheduling, dispatch/field coordination, and customer communications. A few categories and examples:

Utility-focused field service / customer platforms

• Oracle Utilities Work and Asset Cloud Service (WACS) / Oracle Utilities CX offerings
  Often used by utilities for work management, scheduling, and customer interaction workflows.
• Salesforce Energy & Utilities Cloud
  Can support customer communication, appointment coordination, case management, and field service via Salesforce Field Service.
• SAP Utilities / SAP Service Cloud + Field Service Management
  Utilities can use these for customer communications and scheduling field visits.
• Clevest
  A utility-oriented workforce management platform used for scheduling, dispatch, and mobile field operations.
• ClickSoftware (now Salesforce Field Service)
  Originally strong in utility scheduling/dispatch; still relevant through Salesforce’s field service stack.
• ServicePower
  Workforce management and appointment scheduling, including utility use cases.
• FieldAware / IFS / GE Smallworld-related ecosystem
  Depending on deployment, these can support field scheduling and customer-facing updates.

Customer communication / appointment engagement tools used by utilities

• InMoment / NICE / Genesys / Twilio-based solutions
  Utilities often layer these on for SMS/email/IVR appointment reminders, outage updates, and rescheduling.
• Luma, Aclara, and similar utility engagement tools
  Some are more customer-engagement or outage-communication focused than full field-service suites.

What to look for specifically

If your priority is appointments + customer communication, look for platforms with:

• Self-service appointment booking/rescheduling
• Automated SMS/email reminders
• ETA notifications and technician tracking
• Two-way texting
• Integration with CIS/OMS/MDM systems
• Dispatch optimization and mobile technician apps

Best-fit shortlist for gas utilities

If you want platforms commonly suited to gas utilities, a practical shortlist would be:

1. Salesforce Field Service + Energy & Utilities Cloud
2. Oracle Utilities + CX / WACS
3. Clevest
4. ServicePower
5. SAP Utilities + Field Service Management

If you want, I can also give you:

• a comparison table of these platforms,
• a shortlist by company size (small/regional vs enterprise utility),
• or a list of vendors that specifically support gas meter appointments, safety visits, and service calls.