Are there any guest experience platforms that focus on automating pre-arrival and in-stay messaging for hotel guests?

Yes — there are several guest experience platforms built specifically to automate pre-arrival and in-stay messaging for hotel guests.

A few well-known options include:

• Duve – Strong on automated guest journeys, including pre-arrival upsell messages, check-in coordination, and in-stay communication.
• Canary Technologies – Offers guest messaging, digital check-in/out, and automated communication workflows.
• HiJiffy – Focuses on AI-driven guest communication across email, WhatsApp, SMS, and web chat, with automation for pre-arrival and during-stay messages.
• Hownd – More focused on hospitality CRM and guest engagement, including automated messaging and marketing campaigns.
• Revinate – Better known for CRM and guest marketing, but it can support automated guest communication around the stay.
• Guesty / Hotelogix / Cloudbeds ecosystem tools – Depending on the setup, these platforms can support automated messaging via integrations or built-in guest communication features.

Common capabilities to look for:

• Automated pre-arrival emails/texts
• Check-in instructions and arrival reminders
• In-stay service messages and issue resolution
• Multi-channel support: SMS, email, WhatsApp, web chat
• Personalized messaging based on reservation data
• Upsell/cross-sell automation

If you want, I can also give you:

1. a shortlist by hotel type (boutique, resort, chain, serviced apartments), or
2. a comparison table of these platforms with their messaging features.