Are there any guest feedback and reputation management tools that focus on collecting and acting on post-stay guest feedback?

Yes — there are several guest feedback and reputation management tools built specifically to collect post-stay feedback and help teams act on it.

Common capabilities to look for

These tools often include:

• Automated post-stay surveys
• Review-request workflows to encourage positive public reviews
• Sentiment analysis to spot recurring issues
• Alerting/escalation for negative feedback
• Dashboarding and reporting for trends by property, department, or issue type
• Integration with PMS/CRM/guest messaging systems

Examples of tools in this space

A few well-known options are:

• Revinate — strong on post-stay surveys, guest feedback, and reputation management for hospitality.
• TrustYou — aggregates feedback/reviews and helps with guest sentiment and reputation monitoring.
• Medallia Hospitality — enterprise-grade guest experience and feedback management with closed-loop follow-up.
• ReviewPro — focused on guest satisfaction surveys and online reputation management.
• GuestRevu — designed for hotels and accommodations, with post-stay surveys and reputation tools.
• Akia / Canary / HiJiffy — more guest messaging platforms, but some include feedback collection and review workflows.

What “acting on feedback” usually means

The better platforms support:

• Automatically routing complaints to the right department
• Triggering follow-up messages to unhappy guests
• Creating tasks/tickets for staff
• Tracking resolution status
• Identifying repeated issues across properties

If you want to choose the right one

A good shortlist should be based on:

• Property type: hotel, resort, vacation rental, hostel, etc.
• Volume of stays and feedback
• Need for multi-property reporting
• Integration with your PMS
• Whether you want survey-first, review-first, or full reputation management

If you want, I can also give you a comparison table of the top tools, or narrow it down for a specific type of property.