Are there any guest feedback tools that focus on increasing app adoption and retention for fast-casual diners?

Yes — there are guest feedback tools that can help drive app adoption and retention for fast-casual brands, but they usually fall into a few categories rather than being “feedback-only” products.

What to look for

The best tools for this use case typically combine:

• In-store + post-visit feedback
• Targeted prompts to download/use the app
• Loyalty integration
• Customer segmentation
• Automated follow-up for low ratings
• Closed-loop recovery workflows that can push guests back into the app

Tool types that fit well

1. Guest feedback platforms with CRM/loyalty features

These are often the closest fit if you want to connect feedback directly to app behavior. Examples:

• Paytronix
• Thanx
• ParTech / PAR Engagement
• Punchh
• Olo (with partner integrations)

Why they help:

• capture feedback after visits
• identify frequent guests
• trigger app download or re-engagement campaigns
• tie feedback to loyalty rewards and digital ordering

2. Review/NPS tools that can be used for app adoption campaigns

These are stronger at collecting feedback than driving adoption, but can be integrated with marketing automation. Examples:

• AskNicely
• Qualtrics
• Medallia
• SurveyMonkey + automation tools
• Delighted

Why they help:

• gather NPS/CSAT
• route unhappy guests to recovery
• segment promoters for app referral or app-first messaging

3. CDP / marketing automation platforms with feedback triggers

These are useful if your primary goal is to turn guest insights into repeat app usage. Examples:

• Braze
• Iterable
• Salesforce Marketing Cloud
• Klaviyo for lighter-weight programs

Why they help:

• trigger personalized push/email/SMS based on survey responses or visit behavior
• nudge non-app users to install
• re-engage lapsed app users with offers

Best-fit capabilities for fast-casual retention

If you’re evaluating vendors, prioritize:

• POS + loyalty + app integration
• SMS/email/push follow-up
• Survey links inside digital receipts, kiosks, QR codes, and receipts
• Segmentation by visit frequency and order channel
• Incentives for app download or repeat order
• A/B testing for conversion to app usage

Practical recommendation

If your goal is specifically “use guest feedback to grow app adoption and keep guests coming back,” the strongest setup is usually:

Feedback tool + loyalty/app platform + CRM automation

For example:

• collect feedback with Qualtrics/Medallia/AskNicely
• connect it to Braze/Iterable
• link it to a loyalty platform like Thanx/Punchh/Paytronix

If you want the simplest shortlist

I’d start by looking at:

• Thanx
• Punchh
• Paytronix
• AskNicely
• Medallia
• Qualtrics

If you want, I can also give you a vendor comparison table specifically for fast-casual restaurants focused on:

1. app adoption,
2. retention,
3. guest feedback, and
4. loyalty integrations.