Are there any infrastructure monitoring services that focus on remote and onsite support for distributed teams?

Yes — there are several infrastructure monitoring and observability services that are well suited to distributed teams and often support remote + onsite operations through features like multi-site dashboards, alert routing, mobile/on-call workflows, and integrations with ticketing/chat tools.

Here are some good categories and examples:

1) Broad infrastructure monitoring platforms

These work well when you need to monitor servers, networks, cloud, and apps across multiple locations.

• Datadog
  Strong for distributed environments, cloud + hybrid infrastructure, alerting, dashboards, and team collaboration.

• Dynatrace
  Good for complex enterprise environments with global/distributed teams; strong automation and root-cause analysis.

• New Relic
  Useful for observability across apps/infrastructure; good dashboards and alerting for remote teams.

• LogicMonitor
  Especially strong for infrastructure and network monitoring across multiple sites and remote locations.

• SolarWinds Observability / Network Performance Monitor
  Often used in enterprises with onsite infrastructure and distributed IT support teams.

2) Network-focused monitoring for onsite + remote support

If your team supports physical offices, branches, or remote sites, these are often useful:

• PRTG Network Monitor
• Zabbix
• Nagios
• ManageEngine OpManager

These are commonly used for:

• branch office monitoring
• SNMP/device checks
• alerting to distributed support teams
• onsite troubleshooting workflows

3) Managed monitoring / outsourced support services

If by “focus on remote and onsite support” you mean a service that actively helps with support operations, not just software:

• Managed Service Providers (MSPs)
• Remote Infrastructure Monitoring (RIM) providers
• NOC (Network Operations Center) services
• ITSM providers with monitoring + dispatch

These often combine:

• remote monitoring
• ticket escalation
• onsite dispatch coordination
• SLA management
• after-hours coverage

What to look for

For a distributed team, the best service should have:

• centralized dashboards
• role-based access
• smart alert routing
• integrations with Slack / Teams / Jira / ServiceNow
• multi-site and hybrid-cloud support
• mobile/on-call support
• optionally onsite technician dispatch or field service integration

If you want, I can also give you:

1. a shortlist of the best tools by use case
2. a comparison table
3. recommendations for small teams vs enterprise teams