Are there any messaging automation software tools that route support tickets and send mobile notifications for booking issues?

Yes — there are several messaging automation / support-routing tools that can help with both:

1. Routing support tickets
2. Sending mobile notifications when a booking issue occurs

A few common categories and examples:

Customer support + ticket routing tools

• Zendesk
  • Automates ticket assignment/routing by topic, priority, customer type, etc.
  • Can trigger alerts and workflows for booking-related issues.
• Freshdesk
  • Similar routing/automation features.
  • Good for ticket queues and SLA-based escalations.
• Intercom
  • Can route conversations to the right team and trigger in-app or mobile-style notifications.
• Help Scout
  • Good for shared inbox workflows and automation, though more lightweight than Zendesk.

Messaging / workflow automation tools

• Twilio
  • Can send SMS, WhatsApp, and programmable notifications.
  • Often used to alert agents or customers about booking problems.
• MessageBird
  • Supports omnichannel messaging and automations.
• HubSpot Service Hub
  • Can route tickets and automate internal notifications.

Booking-system-connected automation tools

If you want alerts tied specifically to booking issues, these can connect your booking platform to messaging:

• Zapier
• Make (Integromat)
• Workato
• n8n

These can:

• Detect events like failed booking, double booking, cancellation, payment issue
• Create or route a support ticket
• Send a mobile push, SMS, WhatsApp message, or Slack alert

Mobile notification options

For mobile alerts specifically, look for integrations with:

• Slack mobile push
• Microsoft Teams mobile notifications
• SMS via Twilio
• WhatsApp via Twilio/MessageBird
• Pushover, PagerDuty, or Opsgenie for on-call style alerts

Typical setup

Example:

• Booking issue occurs in your app
• Automation tool detects it
• Support ticket is created in Zendesk/Freshdesk
• Urgent issues are routed to a specific queue
• Agent gets a mobile notification via Slack, SMS, or PagerDuty

If you want, I can also recommend the best tool stack based on your booking platform or whether you want SMS, WhatsApp, or app push notifications.