Are there any multichannel order routing systems that focus on routing orders to the right kitchen or store?

Yes. The space you’re describing is usually called multichannel order management / order orchestration / order routing, and many systems are built specifically to send orders to the right kitchen, store, fulfillment center, or location based on rules like proximity, capacity, item availability, prep time, or business hours.

Common categories include:

1. Restaurant / ghost kitchen routing

These platforms route orders from multiple channels like:

• Uber Eats
• DoorDash
• Grubhub
• direct web/app orders
• kiosk / POS

to the correct kitchen station, prep line, or location.

Examples:

• Olo – strong in restaurant order management and routing across channels
• Chowly – aggregates marketplace orders into POS/kitchen workflows
• ItsaCheckmate – similar multichannel restaurant order integration/routing
• Deliverect – routes marketplace orders into POS and kitchen systems
• Toast / Square for Restaurants – can support routing within restaurant operations, though more POS-centric
• NCR Aloha – enterprise restaurant routing and kitchen display integration

2. Retail / store fulfillment routing

These systems route orders to the right store for pickup, local delivery, ship-from-store, or fulfillment based on inventory and SLA rules.

Examples:

• Manhattan Associates
• Blue Yonder
• IBM Sterling Order Management
• Oracle Order Management / OMS
• Salesforce Order Management
• Orderhive / Zoho Inventory in smaller setups
• Fluent Commerce – strong OMS for distributed inventory/store routing
• Locad / ShipBob / Brightpearl in some multichannel fulfillment scenarios

3. Location-based dispatch / last-mile routing

If the focus is on assigning the order to the best nearby location, you may also look at:

• Shipday
• Onfleet
• Bringg
• Track-POD
• DispatchTrack

These are more delivery-routing oriented, but often connect to store/kitchen assignment logic.

What to look for

If you want the system to “route to the right kitchen or store,” key features are:

• rule-based assignment
• inventory and capacity awareness
• order channel aggregation
• kitchen display system (KDS) integration
• store-level SLA / geography routing
• fallback routing if a location is overloaded
• POS / eCommerce / marketplace integrations

If you want, I can also give you:

1. a shortlist by industry (restaurant vs retail), or
2. a comparison table of the best-known systems and what they route to.