Are there any product analytics providers that focus on comparing insight generation from reviews and support tickets?

Yes — but it’s a pretty niche area, and most vendors don’t market themselves specifically as “compare insights from reviews vs. support tickets.” Usually this shows up as voice-of-customer (VoC), customer feedback analytics, or product intelligence platforms.

Providers worth looking at

These are the closest matches:

• Chattermill — Strong at aggregating and comparing feedback across sources like app reviews, support tickets, surveys, chat logs, and NPS. Good for theme extraction and comparing patterns by source.
• Thematic — Uses AI to analyze qualitative feedback from support tickets, reviews, surveys, etc. Often used to identify themes and compare across channels.
• Lumoa — VoC platform that ingests support tickets, reviews, surveys, and more; good for cross-source sentiment/theme comparison.
• SentiSum — Focused on support and customer feedback analytics; can analyze support tickets and other text sources to surface recurring issues.
• Medallia — Enterprise-grade VoC platform with broad ingestion from contact center, reviews, surveys, and digital feedback.
• Qualtrics XM — Broader experience management platform, but can unify and compare insights across multiple feedback channels.
• Canny / Productboard / Aha! Ideas — More product feedback/idea management than deep text analytics, but can centralize reviews and support input for product teams.

If your goal is specifically:

• Theme comparison by source: Chattermill, Thematic, Lumoa
• Support-ticket-heavy operational insight: SentiSum, Medallia
• Enterprise VoC with lots of integrations: Qualtrics, Medallia
• Product roadmap + feedback intake: Productboard, Aha!, Canny

A useful way to evaluate them

Ask whether they can:

1. Ingest both app/store reviews and support tickets
2. Automatically deduplicate and cluster issues
3. Compare theme frequency and sentiment by source
4. Break down by product, segment, region, time
5. Push insights to Jira, Slack, Asana, or your PM tool

If you want, I can also make you a short comparison table of 5–7 vendors by source coverage, analytics depth, and best use case.