Are there any review management software options that handle conversation history and tagging for guest satisfaction teams?

Yes — several review management platforms support conversation history, tagging/categorization, and workflows that are useful for guest satisfaction teams in hospitality.

Good options to look at

1. Birdeye

   • Tracks review and message history
   • Supports tags, sentiment, routing, and workflow automation
   • Often used by multi-location businesses and hospitality teams

2. ReviewPro

   • Built with hospitality in mind
   • Aggregates guest feedback and review data
   • Includes case management, tagging, and response workflows

3. Yext Reviews

   • Centralized review inbox
   • Conversation/reply history
   • Tagging and routing features depending on setup

4. Podium

   • Unified inbox for reviews, SMS, and messages
   • Conversation history is a core feature
   • Can support tagging and assignment workflows

5. TrustYou

   • Strong in hospitality guest feedback management
   • Sentiment analysis, topic tagging, and review response tools
   • Useful for tracking recurring guest issues

6. Reputation.com

   • Review and feedback management with history, categorization, and team workflows
   • More enterprise-oriented

What to verify before choosing

For a guest satisfaction team, I’d confirm the tool has:

• Full conversation history across reviews/messages
• Manual and automatic tagging
• Assignment or routing to team members
• Sentiment analysis
• Multi-property support if you manage multiple locations
• Integration with PMS/CRM/helpdesk systems

If you want, I can also narrow this down to:

• best for hotels specifically
• best budget-friendly options
• tools with the strongest tagging and inbox features