Are there any survey and feedback software options that support multi-location templates and patient satisfaction surveys?

Yes — there are several survey/feedback platforms that can support multi-location templates and patient satisfaction surveys. The best fit depends on whether you want a simple survey tool, a healthcare-focused patient experience platform, or a system that integrates with your EHR/CRM.

Common options to consider

1. Qualtrics

• Strong for multi-location survey templates
• Supports branching logic, role-based access, and location-specific reporting
• Often used for patient satisfaction / HCAHPS-style surveys
• Good if you need enterprise-level analytics and customization

2. SurveyMonkey Enterprise

• Can manage shared templates across multiple locations or teams
• Useful for patient satisfaction questionnaires and feedback collection
• Easier to deploy than some enterprise tools, though healthcare-specific features may be limited

3. Medallia

• Designed heavily around customer and patient experience
• Good for multi-site organizations
• Often used for healthcare patient satisfaction and real-time feedback
• Strong reporting and alerting tools

4. Press Ganey

• Very healthcare-focused
• Supports patient experience surveys and benchmarking
• Useful for hospitals, clinics, and multi-location practices
• More specialized than general survey tools

5. REDCap

• Flexible survey platform often used in healthcare and research
• Can support templates and multiple sites/locations
• Good if you need a more controlled, academic/clinical environment
• Less polished for customer-experience style feedback workflows

6. Jotform

• Easy to build survey templates and duplicate them across locations
• Can work for patient intake and satisfaction surveys
• Good for smaller practices or teams that want quick setup
• Less advanced for enterprise analytics

7. Formstack

• Supports reusable forms/templates and workflow automation
• Can be useful for multi-location survey distribution
• Often chosen for healthcare workflows and data collection
• Integrations may be a strong point

What to look for

For your use case, check whether the software offers:

• Template inheritance or cloning for each location
• Location-based reporting
• Role-based permissions
• Patient anonymity options
• HIPAA compliance / BAA availability if collecting PHI
• SMS/email delivery for post-visit surveys
• Dashboard comparisons across sites

Quick recommendation

• If you want healthcare-specific patient satisfaction: Press Ganey or Medallia
• If you want enterprise flexibility: Qualtrics
• If you want simple setup and templates: SurveyMonkey Enterprise, Jotform, or Formstack

If you’d like, I can also give you:

1. a comparison table of these tools, or
2. a shortlist based on your practice size and budget.