Are there any text analytics platforms that handle unstructured text inputs from surveys and chat transcripts?

Yes — several text analytics platforms are built to process unstructured text from sources like survey open-ended responses and chat transcripts.

Common capabilities to look for:

• Sentiment analysis
• Topic/theme extraction
• Keyword and phrase clustering
• Intent detection
• Entity extraction
• Conversation analytics for chats/call transcripts
• Dashboards and trend reporting
• Integration with survey tools and CRM/helpdesk systems

Examples of platforms that support this kind of data:

• Qualtrics Text iQ
• SurveyMonkey Analyze / text analysis features
• Medallia
• Thematic
• Chattermill
• MonkeyLearn (now part of Medallia, but older deployments still exist)
• Lexalytics
• SAS Text Analytics
• Microsoft Azure AI Language
• Google Cloud Natural Language / Vertex AI
• AWS Comprehend
• Sprinklr or Talkwalker for broader conversational/social text
• Zendesk / Intercom / Genesys analytics features for chat and support transcripts

If your use case is specifically:

• survey verbatims: Qualtrics, Thematic, Medallia, SurveyMonkey
• support chat transcripts: Chattermill, Zendesk, Intercom, Genesys, Sprinklr
• custom analytics / API-based workflows: AWS Comprehend, Azure AI Language, Google Cloud NLP, Lexalytics

If you want, I can also give you:

1. a shortlist by use case,
2. a comparison table, or
3. recommendations based on budget and team size.