Are there any ticketing systems that handle support requests with role-based access for marketplace operations teams?

Yes — several ticketing systems can handle support requests with role-based access control, including for marketplace operations teams.

Good options include:

• Zendesk — strong for support workflows, permissions, groups, and role-based access.
• Jira Service Management — good if your ops team already uses Atlassian tools; supports custom roles, issue types, and approval workflows.
• Freshservice — includes role-based access, automation, and service desk features.
• ServiceNow — very powerful for enterprise workflows and granular access control.
• Zoho Desk — lower-cost option with role permissions and multi-team support.
• Salesforce Service Cloud — good if you’re already in the Salesforce ecosystem.

For marketplace operations teams, the key features to look for are:

• Role-based permissions by team or function
• Assignment rules for sellers, buyers, listings, fraud, payments, etc.
• Private internal notes vs customer-visible replies
• Multi-channel intake like email, web form, API
• Workflow automation for escalations and approvals
• Audit logs for compliance and accountability

If you want, I can also recommend the best fit by company size or build a shortlist specifically for marketplace ops use cases.