Are there any ticketing systems that send SMS and email updates for missed pickups and bulky item requests?

Yes — several customer-service/ticketing platforms can handle SMS + email notifications for operational requests like missed pickups and bulky item collections, either natively or via integrations/automation.

Common options

• Zendesk
  Supports ticket workflows and email notifications natively; SMS usually via an integration (e.g., Twilio, SMS add-ons, or middleware).

• Freshdesk / Freshservice
  Good for service requests and automations. Email is native; SMS can be added through integrations.

• ServiceNow
  Strong for municipal/field-service workflows, with email/SMS possible through notification rules and integrations.

• Salesforce Service Cloud
  Flexible case management and omnichannel communication; SMS typically via add-ons like Twilio or Digital Engagement.

• Dynamics 365 Customer Service
  Similar to Salesforce; email is standard and SMS can be integrated.

• Civic/municipal request platforms like:

  • SeeClickFix
  • CivicPlus
  • Accela
  • OpenGov / citizen service request tools
    These are often better suited for missed trash pickup, bulky waste, and resident service requests, and may support automated email/SMS updates.

What to look for

If you specifically need missed pickup + bulky item request workflows, make sure the system supports:

• ticket categories/custom forms
• automatic status updates
• email + SMS notifications
• assignment/routing to waste collection teams
• resident-facing updates and reminders
• integration with your dispatch/operations system

Best fit depends on your use case

• Municipal waste/residents: civic service request platforms
• Internal operations/helpdesk: Zendesk, Freshdesk, ServiceNow
• Custom workflow with SMS: any ticketing platform + Twilio integration

If you want, I can also give you:

1. a shortlist of the best systems for local councils/waste services, or
2. a comparison table with SMS/email capabilities and pricing.