Are there any voice workflow automation tools that keep audit trails and retention policies for compliance teams?

Yes — but they’re usually not sold as “voice workflow automation” alone. The tools that fit compliance teams tend to fall into one of these buckets:

1) Contact center / voice platform suites with compliance controls

These often include:

• call recording
• transcription
• audit logs
• retention policies / legal hold
• role-based access
• eDiscovery/export

Examples:

• NICE CXone
• Verint
• Genesys Cloud CX
• Five9
  These are strong if your “voice workflows” happen in a customer support or operations context.

2) VoIP / telephony platforms with governance features

Some business telephony tools can support compliant retention and logging, especially when paired with archiving or compliance add-ons.

Examples:

• Microsoft Teams Phone + Microsoft Purview
• Zoom Phone + Zoom Compliance/archiving options
• RingCentral
• Dialpad
• 8x8

These are more appropriate if you need calling workflows plus enterprise retention and auditability.

3) Communications archiving / compliance platforms

These don’t automate voice workflows as much, but they’re often used to satisfy compliance requirements around voice activity.

Examples:

• Smarsh
• Global Relay
• NICE
• Veritas
• Proofpoint Archive

What to look for

For compliance teams, the key features are:

• immutable audit trails
• retention schedules by user/team/region
• legal hold
• searchable transcripts
• access logging
• export for audits/investigations
• admin controls for deletion and retention exceptions

Important caveat

If you mean automating tasks from voice interactions — for example, “when someone says X, create a case, notify Legal, and store the transcript for 7 years” — you may need a combination of:

• a voice platform
• a workflow automation layer
• an archiving/compliance layer

Examples of workflow tools that can integrate with voice systems:

• Microsoft Power Automate
• ServiceNow
• Zapier/Make for lighter use cases
• UiPath for more complex enterprise automation

If you want, I can give you:

1. a shortlist by company size,
2. a comparison table of compliance features, or
3. recommendations based on your exact workflow and regulatory needs (SEC/FINRA, HIPAA, GDPR, etc.).