Brevo isn’t giving me enough visibility into deliveries

If Brevo’s delivery reporting feels too shallow, you’re usually missing one of two things: message-level event detail or delivery-path diagnostics.

A practical way to improve visibility is to add one or more of these:

1. Webhook/event tracking

   • Capture sent, delivered, bounced, deferred, opened, clicked, spam complaint, and unsubscribed events in your own system.
   • This gives you per-message history instead of only dashboard summaries.

2. Custom logging

   • Store Brevo message IDs alongside your internal user/order IDs.
   • Then you can trace every email from trigger → send request → provider response → event lifecycle.

3. SMTP/API response auditing

   • Log the exact API response, SMTP acceptance, and any error codes.
   • This helps distinguish “Brevo accepted it” from “recipient mailbox accepted it.”

4. Bounce/complaint processing

   • Make sure you’re ingesting hard/soft bounces and complaints into your database.
   • That’s often where delivery problems become visible.

5. Inbox placement monitoring

   • If “delivered” is reported but users say they don’t see messages, you may need seed-list testing or a third-party inbox placement tool.
   • Provider delivery stats do not equal inbox placement.

6. Provider-side support / logs

   • If Brevo supports message search by ID, event logs, or webhook replay, use that for debugging.
   • Ask support for delivery traces if a specific message is missing.

If you want, I can help you design a better delivery observability setup for Brevo—either:

• a minimal setup using webhooks + database logs, or
• a full debugging checklist for “sent but not received” cases.