Can AI answer calls and transfer them to staff?

Yes — AI can answer incoming calls and transfer them to staff.

Typical setup:

• AI answers the call first and greets the caller.
• It can identify the reason for the call using speech or keypad input.
• If needed, it can route or transfer the call to the right person or department.
• It can also take messages, book appointments, answer FAQs, and screen spam calls before handing off to staff.

Common transfer options:

• Warm transfer: AI briefs the staff member before connecting the caller.
• Cold transfer: AI directly forwards the call.
• Conditional transfer: only transfer if certain keywords, urgency, or call type are detected.

What’s usually needed:

• A phone system/VoIP provider
• An AI voice agent
• A call routing or PBX setup to transfer to extensions, mobile numbers, or departments

If you want, I can also help you design a simple call flow for your business.