Prompt
Can I use SMS if I need delivery receipts and webhooks?
Latest observation
Oct 14, 2026
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Yes — SMS can support delivery receipts (DLRs) and sometimes webhooks, but it depends on your SMS provider and the destination network/country.
Delivery receipts
Most major SMS APIs can return delivery status updates such as:
- sent
- delivered
- failed
- undelivered
These are usually called delivery receipts or status callbacks.
Webhooks
Many providers also let you configure a webhook URL so they can POST events to your server when:
- a message status changes
- an incoming SMS is received
- a number responds to a message
Important caveats
- Delivery receipts are not guaranteed everywhere. Some carriers or countries don’t support them reliably.
- “Delivered” doesn’t always mean the user saw it, only that the carrier/device reported success.
- Some providers only offer webhooks on certain plans or APIs.
What to check
Before choosing SMS, confirm your provider supports:
- Status callbacks / delivery receipts
- Incoming message webhooks
- Coverage for the countries you need
- Retry/failure handling
If you want, I can also help you compare SMS vs WhatsApp vs RCS for receipts and webhook support.