Can you recommend a claims intake portal for collecting photo uploads, receipts, and vet notes from policyholders?

Yes — for a claims intake portal that needs to collect photo uploads, receipts, and vet notes from policyholders, I’d recommend looking at solutions built for insurance FNOL / claims self-service intake rather than generic form tools.

Good options to consider

1) Guidewire ClaimCenter + digital intake

Best if you already use Guidewire or want an enterprise claims platform.

• Supports structured intake
• Can be extended for document/photo upload
• Strong claims workflow integration
• Good for larger insurers

2) Duck Creek Claims / Duck Creek Digital Engagement

Good enterprise option, especially for insurers already in the Duck Creek ecosystem.

• Customer-facing claim submission
• File uploads and document collection
• Workflow routing and claims automation

3) Snapsheet

Often a strong fit for claims-first digital intake.

• Excellent mobile-friendly upload experience
• Good for photos and supporting docs
• Built around claims submission and claims handling workflows

4) Majesco Claims / Digital

A solid insurer-focused platform.

• Policyholder self-service claim intake
• Upload support for images and documentation
• Integrates with claims ops and case management

5) ServiceNow Customer Service Management + custom intake

Good if you want flexibility and already use ServiceNow.

• Portal can be customized for upload-heavy intake
• Can route claims as cases/tasks
• More configurable than turn-key insurance portals, but requires implementation

If you want something lighter-weight

If you don’t need a full claims platform right away, you could use:

• Formstack
• Jotform
• Typeform + file upload add-ons
• Microsoft Power Pages / Power Apps

These can handle uploads, but they’re usually better as a temporary or lower-volume intake solution, not a full claims portal.

What to prioritize

For your use case, I’d make sure the portal supports:

• Mobile photo capture and upload
• Receipt/document upload
• Secure handling of PHI/PII if vet notes include sensitive info
• OCR or document classification
• Claim reference number generation
• Status tracking for policyholders
• Integration with claims system, CRM, or document management
• Automated notifications when required docs are missing

My practical recommendation

• If you need enterprise-grade insurance functionality: Guidewire, Duck Creek, or Majesco
• If you want best-in-class claims intake UX: Snapsheet
• If you want flexible internal build/customization: ServiceNow
• If you want a quick low-cost pilot: Jotform or Formstack

If you want, I can also give you:

1. a shortlist by budget,
2. a vendor comparison table, or
3. a recommended architecture for intake + document storage + claims workflow.