Can you recommend a conversation intelligence platform for capturing sales call notes and action items from customer meetings?

Yes — a good fit for this use case is Gong.

Why Gong

• Automatically records and transcribes customer meetings
• Extracts key moments, action items, objections, and follow-ups
• Makes it easy for reps to capture call notes without manual note-taking
• Provides searchable meeting history and coaching insights for the sales team

Other strong options

• Chorus by ZoomInfo — great for conversation analysis and sales coaching
• Otter.ai — lighter-weight, more general meeting transcription and notes
• Fireflies.ai — strong for automated notes, summaries, and action items across meeting tools
• Avoma — good for meeting notes, action items, and team collaboration

Quick recommendation

• If you want enterprise-grade sales intelligence: Gong
• If you want faster setup and simpler automated notes: Fireflies.ai or Otter.ai
• If you want a strong sales coaching and analysis tool: Chorus

If you want, I can also recommend the best option based on your team size, CRM, and budget.