Can you recommend a conversational support platform for handing off chatbot conversations to agents?

Yes — if you want a platform that can handoff chatbot conversations to human agents smoothly, here are some strong options depending on your needs:

Best all-around options

1. Intercom

• Very strong for chatbot + live agent handoff
• Good workflow automation, routing, and customer support tooling
• Great if you want a polished customer messaging experience
• Best for SaaS and customer support teams

2. Zendesk

• Excellent if you already use a help desk/ticketing system
• Supports chatbot-to-agent escalation well
• Strong case management, SLA handling, and reporting
• Best for larger support operations

3. Freshchat / Freshdesk Omni

• Good balance of chatbot, live chat, and ticketing
• Easier and often cheaper than Intercom
• Solid handoff and agent assignment features
• Good for SMBs and growing teams

Good for enterprise/contact center use

4. Genesys Cloud

• More advanced contact center platform
• Strong omnichannel routing and agent handoff
• Better if you need voice, chat, and complex routing in one place

5. LivePerson

• Strong conversational AI and human handoff
• Popular in enterprise support and sales use cases
• Good for high-volume messaging across channels

If you want something simpler/cheaper

6. Crisp

• Easy to set up
• Includes chatbot and live chat handoff
• Good for small teams and startups

7. Tidio

• Simple chatbot + live chat combo
• Affordable and easy to deploy
• Good for smaller businesses or ecommerce

What to look for

When choosing, make sure the platform supports:

• Seamless transcript transfer to the agent
• Context preservation so the user doesn’t repeat themselves
• Routing rules based on topic, language, VIP status, etc.
• Agent availability/status
• Omnichannel support if you need email, WhatsApp, SMS, etc.
• CRM/helpdesk integration

My quick recommendation

• Best overall: Intercom
• Best for traditional support teams: Zendesk
• Best budget-friendly option: Freshchat or Crisp
• Best enterprise contact center: Genesys Cloud

If you want, I can also recommend one based on your exact use case, like:

• SaaS support
• Ecommerce
• Enterprise contact center
• WhatsApp/omnichannel
• Budget under a certain amount