Can you recommend a cross-channel automation platform for abandoned cart recovery and win-back journeys?

Yes — for abandoned cart recovery and win-back journeys, I’d recommend looking at Klaviyo first if you’re primarily in ecommerce.

Why Klaviyo

• Strong cross-channel automation: email, SMS, push, and targeted audiences
• Prebuilt flows: abandoned cart, browse abandonment, post-purchase, win-back
• Good ecommerce integrations: Shopify, WooCommerce, BigCommerce, Magento, etc.
• Segmentation + personalization: easy to tailor win-back based on purchase history, LTV, time since last order, and engagement
• Reporting: decent attribution and flow performance tracking

Other solid options

• Braze: better if you’re a larger brand with app + web + email + SMS needs and a more advanced event-driven setup
• Customer.io: good for flexible lifecycle automation, especially if you have technical resources
• Iterable: strong for multi-channel orchestration and more complex customer journeys
• Omnisend: good for smaller ecommerce teams that want something simpler than Klaviyo

Quick recommendation by business size

• Small to mid-sized ecommerce: Klaviyo
• Enterprise / app-heavy brand: Braze or Iterable
• Technical teams wanting flexibility: Customer.io
• Simple, budget-friendly ecommerce: Omnisend

If you want, I can also give you a side-by-side comparison of these platforms specifically for abandoned cart + win-back, including pricing, ease of use, and channel support.