Can you recommend a maintenance management system for tracking hotel repair tickets and keeping engineering teams on SLA targets?

Yes — for hotels, you’ll usually want a CMMS / maintenance management system with a strong work-order ticketing workflow, mobile app, SLA reporting, and ideally housekeeping/front-desk integration.

Good options to consider

1. MaintainX

Best for: Simple adoption, mobile-first teams, fast ticketing
Why it fits hotels:

• Easy repair-ticket creation from phones/tablets
• Work-order assignment and status tracking
• Preventive maintenance scheduling
• Checklists and SOPs for recurring room/engineering tasks
• Basic reporting on response and completion times

Watch for: SLA reporting is good, but if you need very hotel-specific workflows, you may need some process customization.

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2. Limble CMMS

Best for: SLA tracking, dashboards, and engineering operations visibility
Why it fits hotels:

• Strong work-order management and prioritization
• Custom fields for ticket type, room number, asset, urgency, etc.
• Dashboards to monitor overdue tickets and technician performance
• Preventive maintenance and asset tracking
• Good mobile experience

Watch for: Best for teams that want more operational rigor and are comfortable configuring workflows.

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3. FMX

Best for: Facilities teams that need structured requests and approvals
Why it fits hotels:

• Good request intake workflow for repair tickets
• SLA-style tracking and queue visibility
• Strong scheduling and communication
• Useful for multi-property operations

Watch for: Interface and admin setup may feel heavier than mobile-first tools.

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4. UpKeep

Best for: Hotels wanting a modern, easy-to-use CMMS
Why it fits hotels:

• Work orders, preventive maintenance, asset management
• Mobile-first for engineering teams
• Analytics for response time and backlog
• Barcode/QR support for equipment tracking

Watch for: Some advanced reporting and automation may require higher tiers.

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5. Corrigo

Best for: Larger hospitality organizations / enterprise facilities
Why it fits hotels:

• Robust work-order management
• SLA tracking and service-level accountability
• Good for multi-site/enterprise operations
• Strong reporting and contractor workflows

Watch for: Can be more complex and expensive than simpler CMMS tools.

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What to look for in a hotel maintenance system

For your use case, I’d prioritize:

• Guest-room ticket intake with room number, issue type, and urgency
• SLA timers for first response and resolution
• Priority routing for guest-impacting issues
• Mobile app for engineers in the field
• Photo attachments and notes
• Escalation rules if tickets are aging
• Dashboards showing:
  • open tickets
  • overdue tickets
  • average response time
  • average resolution time
  • technician workload
• Integrations with PMS / hotel operations tools if possible

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My practical recommendation

If you want the best balance for most hotels:

• Small to mid-sized hotel teams: MaintainX or UpKeep
• Need stronger SLA visibility and operational reporting: Limble CMMS
• Multi-property / more enterprise environment: Corrigo

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If you want a shortlist based on your hotel size

Tell me:

1. number of properties
2. number of engineering techs
3. whether tickets come from guests, front desk, housekeeping, or all three
4. whether you need SLA reporting by room/priority/property

…and I can narrow it to 2–3 best-fit systems.