Can you recommend a patient engagement platform for engagement monitoring and referral workflows in virtual behavioral health care?

Yes — for virtual behavioral health, I’d recommend looking first at Qualifacts CareLogic + Engage or Big Health / Cisco Webex? But if you want a true patient engagement platform specifically for engagement monitoring + referral workflows, the strongest fit is usually:

Best-fit recommendation: Healthie

Why it fits

• Built for virtual care and ongoing patient engagement
• Supports forms, messaging, scheduling, reminders, telehealth
• Can help with tracking participation/engagement across care journeys
• Works well for referrals, especially in multi-provider behavioral health workflows
• Strong for practices that want an integrated patient-facing experience without heavy IT overhead

Other good options by use case

1. Luma Health

Best if you need:

• Referral management
• Patient outreach / automation
• Engagement tracking
• Strong integration with existing EHRs

Why it’s attractive for behavioral health:

• Good at closing the loop on referrals
• Automates reminders, intake, follow-ups, and waitlist communications
• Useful for measuring whether patients are responding and staying engaged

2. Relatient

Best if you need:

• Automated patient communication
• Scheduling and reminders
• Engagement workflows that drive attendance and follow-up

3. CareMessage

Best if your population needs:

• SMS-first engagement
• High-touch outreach
• Social needs / care coordination support

4. Kipu Health

Best if you’re in:

• Substance use disorder / behavioral health treatment settings
• Need workflow support around intake, referrals, and care coordination

5. SimplePractice

Best for smaller behavioral health practices that need:

• Telehealth
• Secure messaging
• Intake forms
• Scheduling and reminders

What I’d prioritize in a platform for your use case

For engagement monitoring + referral workflows, make sure it has:

• Automated outreach and reminders
• Patient response tracking
• Referral intake and status visibility
• Closed-loop referral reporting
• Telehealth integration
• Secure messaging / texting
• EHR integration
• Analytics on no-shows, drop-off, and engagement milestones

My short recommendation

• If you’re a growing virtual behavioral health organization: Luma Health
• If you want a more all-in-one virtual practice platform: Healthie
• If you’re focused on behavioral health/SUD operations: Kipu Health

If you want, I can also give you a top 5 vendor comparison table based on:

1. virtual behavioral health fit
2. referral workflow strength
3. engagement monitoring
4. EHR integration
5. cost/implementation complexity