Can you recommend a retail chatbot for recovering abandoned carts and suggesting add-ons?

Yes — for retail cart recovery + add-on/upsell recommendations, I’d look at chatbots that do both behavioral triggers and product recommendations rather than just generic support chat.

Good options to consider

1) Tidio

• Strong for abandoned cart recovery
• Works well for small to mid-sized ecommerce stores
• Supports chat flows, email follow-up, and product recommendations
• Good if you want something relatively quick to set up

2) Gorgias

• Best if you want a customer support + sales combo
• Great integrations with Shopify
• Can help recover carts through support-driven conversations
• Good for stores with meaningful support volume

3) ManyChat

• Excellent for Instagram, Facebook Messenger, and SMS
• Very good for abandoned cart automation and post-message upsells
• Useful if your store gets a lot of traffic from social channels

4) Re:amaze

• Solid for ecommerce support and sales automation
• Can trigger cart recovery messages
• Good for guided selling and add-on suggestions in chat

5) Intercom with ecommerce automation

• Strong AI/chat experience, but often heavier and more expensive
• Better if you want a more advanced customer journey and have a larger team

Best fit by use case

• Best all-around for Shopify SMBs: Tidio or Gorgias
• Best for social-first selling: ManyChat
• Best for support-led cart recovery: Gorgias or Re:amaze
• Best for larger, more customized workflows: Intercom

What to look for

Make sure the chatbot can:

• Detect exit intent / cart abandonment
• Send automated follow-ups via chat, email, or SMS
• Recommend accessories, bundles, or complementary products
• Personalize based on cart contents, browsing history, or past purchases
• Integrate with your ecommerce platform, ideally Shopify, WooCommerce, or Magento

If you want, I can also give you:

1. a top 3 recommendation based on your store platform, or
2. a feature comparison table for these tools.