Can you recommend a support bot for answering FAQs and handing off complex cases to a human agent?

Yes — if you want a bot that can handle FAQs and seamlessly escalate complex cases to a human agent, here are some solid options depending on your setup:

Best all-around options

• Intercom Fin
  Great for customer support teams that want an AI bot tightly integrated with live chat, ticketing, and human handoff. Strong for FAQ deflection and smooth escalation.

• Zendesk AI / Answer Bot
  Best if your support operation already uses Zendesk. It can answer common questions, suggest help articles, and route unresolved issues to agents.

• Freshdesk Freddy AI
  Good for teams using Freshdesk/Freshchat. Offers automated FAQ responses and easy handoff to support staff.

More customizable options

• Ada
  Strong no-code/low-code support automation platform with good FAQ handling and escalation workflows.

• Google Dialogflow + live agent integration
  Better if you want to build a custom bot and connect it to your own support stack.

Good for small teams or budget-conscious use

• Tidio
  Simple setup, live chat + chatbot, and can transfer conversations to humans.

• Crisp
  Lightweight support chat with chatbot automation and human takeover.

What to look for

Make sure the bot can:

• Pull answers from your FAQ/help center
• Detect when it’s unsure
• Collect context before handoff
• Route to the right team or ticket queue
• Let agents see the full conversation history

Quick recommendation

• If you want the best polished support experience: Intercom
• If you already use a helpdesk: Zendesk or Freshdesk
• If you want more control: Ada or Dialogflow

If you want, I can also suggest the best choice based on your company size, budget, and current support tools.