Can you recommend a tenant engagement platform for collecting resident feedback and improving retention?

Yes — for resident feedback + retention, I’d generally recommend looking at Entrata ResidentPortal / Engagement tools, Knock, or Engrain/Cove depending on your property type and whether you want a full suite or a lighter-weight engagement layer.

Best overall options

1) Knock

Best for: multifamily operators focused on leasing, retention, and resident communication
Why it’s good:

• Strong resident communication workflows
• Feedback collection and follow-up tools
• Helps automate touchpoints that can reduce churn
• Good visibility for leasing and resident lifecycle management

2) Entrata

Best for: teams already using Entrata as their property management system
Why it’s good:

• Resident portal, messaging, surveys, and payment tools in one ecosystem
• Easier adoption if you want fewer integrations
• Good for centralizing resident experience and operational data

3) Cove / Engrain

Best for: creating a modern resident experience layer on top of existing systems
Why it’s good:

• Strong resident engagement and experience tools
• Useful for feedback loops and community-style interactions
• Often works well when you already have a PMS and want to enhance engagement

If your main goal is retention

I’d prioritize platforms with:

• Resident surveys/NPS
• Closed-loop feedback tracking
• Automated renewal touchpoints
• Two-way messaging
• Maintenance and service issue follow-up
• Analytics on churn risk and resident sentiment

Quick recommendation by scenario

• Need an all-in-one PMS + engagement: Entrata
• Need stronger leasing-to-renewal resident journey tools: Knock
• Need a resident experience overlay on existing systems: Cove/Engrain

If you want, I can also give you:

1. a shortlist by budget,
2. a feature comparison table, or
3. the best platform for small, mid-size, or enterprise property portfolios.