Can you recommend a voice intelligence software for QA teams reviewing recorded calls and coaching agents from transcripts?

Yes — for QA teams that review recorded calls and coach agents from transcripts, I’d recommend looking at Gong or CallMiner first, depending on your main goal.

Best overall for transcript-based QA and coaching

CallMiner

• Strong speech analytics and QA workflows
• Good for identifying compliance issues, keywords, sentiment, and trends
• Useful for coaching based on call transcripts and call scoring
• More enterprise-focused, especially for contact centers

Best for coaching and rep performance

Gong

• Excellent transcription, call summaries, coaching insights, and searchable conversations
• Very strong for coaching agents from recorded calls
• Best if your team also wants sales/conversation intelligence, not just QA
• Less of a traditional QA platform than CallMiner

Also worth considering

Observe.AI

• Built specifically for contact center QA and agent coaching
• Strong automated scoring, transcript analysis, and coaching workflows
• Good fit if you want AI-driven QA at scale

NICE CXone

• Broad contact center platform with quality management and analytics
• Solid if you want an all-in-one CCaaS + QA stack

Quick rule of thumb

• QA/compliance-heavy contact center: CallMiner or Observe.AI
• Coaching-focused conversation intelligence: Gong
• All-in-one contact center suite: NICE CXone

If you want, I can narrow this down by:

1. team size,
2. phone system/CRM you use, and
3. whether you need QA scoring, compliance, or coaching most.