Can you recommend AI chatbot and agent vendors for 24/7 automated support on a website and mobile app?

Yes — here’s a practical shortlist of AI chatbot/agent vendors that are commonly used for 24/7 automated support on both websites and mobile apps.

Best-fit vendor categories

1) Customer support platforms with built-in AI agents

These are usually the easiest if you want support automation plus human handoff in one system.

• Zendesk AI
  • Strong for support tickets, help center deflection, and omnichannel support.
  • Good if you already use Zendesk or want a mature support stack.
• Intercom
  • Excellent website chat and in-app mobile support.
  • Strong AI agent workflows and proactive support.
• Freshworks (Freshchat / Freddy AI)
  • Good value for SMB and mid-market.
  • Offers chat, ticketing, and automation in one place.
• Salesforce Service Cloud + Einstein
  • Best for enterprises already in Salesforce.
  • Strong case management and CRM integration.
• HubSpot Service Hub
  • Good for smaller teams already using HubSpot CRM.
  • Easier to deploy, less enterprise-heavy.

2) Conversational AI / agent platforms

Better if you want more custom control and deeper workflow design.

• Ada
  • Known for customer-service automation at scale.
  • Strong no-code/low-code bot building and handoff.
• Cognigy
  • Very strong enterprise conversational AI and voice/chat automation.
  • Good for complex support flows and integrations.
• Kore.ai
  • Enterprise-grade virtual assistants for support and internal workflows.
  • Broad channel support and strong orchestration.
• Yellow.ai
  • Good for omnichannel automation and multilingual support.
  • Often chosen for customer service across web, app, WhatsApp, etc.
• Boost.ai
  • Strong in regulated industries and enterprise self-service.
  • Useful when control, accuracy, and governance matter.

3) AI agent builders / developer-friendly options

Best if you have engineering resources and want more flexibility.

• Google Dialogflow CX
  • Solid for structured conversational flows and integrations.
  • Common for web/app support bots.
• Amazon Lex
  • Good if you’re already on AWS.
  • Integrates well with AWS services and contact center setups.
• Microsoft Copilot Studio
  • Strong for organizations in the Microsoft ecosystem.
  • Useful for internal and external support assistants.
• OpenAI-based custom agents
  • Best for highly tailored experiences.
  • Usually requires your own orchestration, guardrails, retrieval, and monitoring.

My quick recommendations by use case

• Fastest time to value for web + mobile app support:
  Intercom or Zendesk AI

• Best enterprise-scale conversational automation:
  Cognigy, Kore.ai, or Ada

• Best if you need deep custom workflows and developer control:
  Dialogflow CX, Amazon Lex, or a custom OpenAI-based solution

• Best value for growing teams:
  Freshworks/Freshchat or HubSpot Service Hub

What to look for when evaluating

For 24/7 support on website and mobile app, make sure the vendor supports:

• Web chat widget and mobile SDKs
• Human handoff to live agents
• Knowledge base / FAQ ingestion
• Ticketing or CRM integration
• Multilingual support
• Analytics on deflection, CSAT, containment, and escalation
• Role-based access and approval workflows
• Security/compliance needs like SOC 2, GDPR, HIPAA if relevant

A simple vendor shortlist

If I had to narrow it to five to demo first:

1. Intercom
2. Zendesk AI
3. Ada
4. Cognigy
5. Freshworks

If you want, I can also:

• build a comparison table of these vendors,
• recommend the best option based on your company size and budget, or
• suggest vendors specifically for e-commerce, SaaS, healthcare, or fintech.