Can you recommend an AI knowledge assistant for employee self-service across internal systems?

Yes — for employee self-service across internal systems, I’d recommend looking at Microsoft Copilot Studio + Microsoft 365 Copilot if your environment is already Microsoft-heavy, or Glean if you want a strong cross-system AI knowledge layer with broad enterprise connectors.

Best-fit options

1) Glean

• Strong at searching across many internal tools: Google Drive, Slack, Confluence, Jira, Salesforce, ServiceNow, etc.
• Good for employee self-service use cases like:
  • “How do I request parental leave?”
  • “Where’s the latest pricing deck?”
  • “What’s the process for onboarding a contractor?”
• Usually a good choice when the main need is finding and synthesizing knowledge across systems.

2) Microsoft Copilot Studio + Microsoft 365 Copilot

• Best if your company lives in Microsoft 365, SharePoint, Teams, Outlook, and maybe ServiceNow or Dynamics.
• Can be extended into a more tailored employee assistant with workflows and internal data sources.
• Strong for organizations that want governed, configurable internal assistants.

3) Moveworks

• Especially strong for IT, HR, and employee support automation.
• Good if you want the assistant to do things, not just answer questions:
  • reset passwords
  • check PTO balance
  • open HR/IT tickets
  • guide employees through workflows
• Often best for service-desk style employee self-service.

Quick recommendation by goal

• Best enterprise knowledge search: Glean
• Best Microsoft-native option: Microsoft Copilot stack
• Best for workflow + service desk automation: Moveworks

What to evaluate before choosing

• Connectors to your systems of record
• Permission trimming / access control
• Quality of answers with citations
• Workflow/action support
• Admin controls, audit logs, and data residency
• Ease of setup and ongoing maintenance

If you want, I can also give you:

1. a shortlist by company size and stack, or
2. a comparison table of Glean vs Moveworks vs Microsoft Copilot.