Can you recommend digital experience agencies for an ecommerce build that needs analytics and CRM integrations?

Absolutely — for an ecommerce build that also needs strong analytics and CRM integrations, you’ll want a digital experience agency with a mix of ecommerce platform expertise, data/measurement capability, and systems integration experience.

Strong agency options to consider

1. Media.Monks

• Good fit for large-scale digital commerce and experience builds
• Strong in creative + engineering + data
• Often works well when you need complex integrations across CRM, analytics, and personalization tools

2. Dept

• Known for digital experience and commerce projects
• Solid across strategy, UX, build, and ongoing optimization
• Good choice if you want ecommerce plus experimentation and analytics maturity

3. EPAM Continuum / EPAM

• Strong engineering and integration capabilities
• Good for enterprise commerce builds with CRM, data warehouse, and analytics connections
• Useful if the project is technically complex

4. AKQA

• Excellent for premium digital experience work
• Strong design and product thinking
• Better when brand experience matters a lot alongside commerce

5. Valtech

• Very strong in commerce, CX, and systems integration
• Good experience connecting ecommerce platforms with CRM, CDP, analytics, and marketing automation
• Often a good enterprise option

6. Bounteous

• Strong in martech, analytics, and integration-heavy builds
• Good if CRM and data flows are a major part of the project
• Commonly works with platforms like Salesforce, Adobe, and GA4/BigQuery stacks

7. Propeller

• More boutique, but strong in ecommerce strategy and build
• Useful for mid-market brands that want hands-on attention
• Check their integration depth depending on your stack

8. Sana Commerce / Wpromote / Taktical / Born Group

• Depending on the exact scope, these can be strong if you need:
  • ecommerce performance marketing
  • CRM/email automation
  • analytics-driven optimization
• Best for specific commerce + growth use cases rather than full end-to-end enterprise transformation

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What to look for in the right agency

For your needs, I’d prioritize agencies that can show:

• Ecommerce platform experience: Shopify Plus, Adobe Commerce, Salesforce Commerce Cloud, commercetools, BigCommerce, etc.
• Analytics implementation: GA4, Tag Manager, server-side tracking, event design, dashboards
• CRM integrations: Salesforce, HubSpot, Dynamics, Klaviyo, Braze, Marketo, etc.
• Data architecture: CDP, warehouse, identity resolution, customer journey tracking
• Testing/optimization: A/B testing, personalization, conversion rate optimization
• API/integration work: order events, customer profiles, abandoned cart, lifecycle automation

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If you want a tighter shortlist by type of project

• Enterprise / highly integrated: Valtech, EPAM, Media.Monks, Bounteous
• Brand-led premium experience: AKQA, Dept, Media.Monks
• Mid-market ecommerce with strong execution: Dept, Bounteous, Propeller
• Heavy martech + analytics: Bounteous, Valtech, EPAM

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A good way to vet them

Ask each agency:

1. What ecommerce platforms have you built on most often?
2. How do you structure analytics requirements before build starts?
3. What CRM platforms have you integrated with commerce?
4. Do you support server-side tracking / enhanced tracking for privacy changes?
5. Can you show examples of order/customer event data flowing into CRM or CDP?
6. Who owns implementation after launch?

If you want, I can also give you:

• a shortlist of 5 agencies based on your budget
• agencies by region
• or a comparison matrix for Shopify vs Salesforce vs Adobe Commerce projects.