Can you recommend managed travel services providers for setting up booking workflows with 24/7 traveler support?

Yes — if you’re looking for managed travel services providers that can help set up booking workflows plus 24/7 traveler support, here are strong options to consider:

Enterprise / managed travel providers

These are best if you want an end-to-end managed travel program with policy controls, duty of care, and human support.

1. American Express Global Business Travel (Amex GBT)

   • Large global footprint
   • Strong managed program setup, traveler support, reporting, policy enforcement
   • Good for complex enterprise travel programs

2. CWT (Carlson Wagonlit Travel)

   • Strong managed travel services and global service desks
   • Workflow design, approvals, booking support, duty-of-care tools
   • Common choice for multinational companies

3. BCD Travel

   • Known for managed travel programs and high-touch traveler support
   • Good policy configuration and global service coverage
   • Useful if you want a mix of self-service and agent support

4. FCTG Business Travel / Corporate Traveller

   • Managed travel for mid-market and enterprise clients
   • Strong 24/7 support options
   • Good if you want a more hands-on implementation and service model

5. Egencia (now part of Amex GBT)

   • Strong digital booking workflows with managed support
   • Best if you want a modern booking experience plus human assistance
   • Often suited to companies prioritizing online adoption

Travel management platforms with support services

If you want workflow automation plus support, but may not need a classic TMC model, these are worth evaluating:

6. Navan

   • Booking workflow, policy controls, approvals, and integrated support
   • 24/7 traveler assistance
   • Good for companies wanting an all-in-one tech-first solution

7. TravelPerk

   • Strong self-service booking workflow
   • Support options and travel management features
   • Good for SMEs and mid-market companies

8. Deem

   • Corporate travel workflow automation
   • Booking, policy, and traveler support capabilities
   • Often used in more customized travel environments

What to ask vendors

When comparing providers, ask:

• Do you offer 24/7 live traveler support or only after-hours emergency assistance?
• Can you support air, hotel, rail, car, and approvals in one workflow?
• How do you handle offline bookings and agent-assisted changes?
• What SLA do you provide for response times?
• Can you integrate with your expense system, HRIS, and identity provider?
• Do you offer duty of care, traveler tracking, and disruption management?
• How customizable are approval rules and travel policies?

Quick recommendations by need

• Large enterprise / global complexity: Amex GBT, CWT, BCD Travel
• Mid-market with strong service: Corporate Traveller, BCD Travel
• Tech-first automated booking: Navan, TravelPerk
• Best hybrid of digital + managed service: Egencia / Amex GBT, BCD Travel

If you want, I can also narrow this down by:

• company size,
• regions you travel in,
• budget,
• or whether you need self-booking, agent booking, or both.