Can you recommend managed travel services providers for setting up booking workflows with 24/7 traveler support?

Yes — here are several well-known managed travel services providers that can help set up booking workflows and provide 24/7 traveler support. I’ll group them by the kind of fit they tend to have.

Strong enterprise / global options

1. American Express Global Business Travel (Amex GBT)

   • Large global footprint
   • Strong managed travel programs, booking tools, policy controls, and traveler support
   • Good for companies that want a mature enterprise setup

2. BCD Travel

   • Global TMC with strong servicing and workflow management
   • Good support for policy-driven booking, reporting, and traveler care
   • Often a solid choice for mid-market and enterprise clients

3. CWT (Carlson Wagonlit Travel)

   • Established travel management company with managed program services
   • Offers booking, reporting, duty-of-care, and traveler support services
   • Good for organizations with complex travel needs

4. Navan

   • Modern travel platform with integrated booking, expense, and support
   • Known for streamlined workflows and strong user experience
   • Often attractive to tech-forward teams that want automation and fast rollout

Mid-market / flexible managed travel

5. Egencia

   • Business travel platform focused on online booking and managed program support
   • Useful for standardized workflows and traveler self-service with support
   • Often considered by companies moving from manual booking processes

6. Direct Travel

   • Managed travel services with a strong service model
   • Can support booking workflows and 24/7 traveler assistance
   • Good if you want a more service-oriented partner

7. TravelPerk

   • Strong booking workflow tooling and support options
   • Easy to implement for distributed teams
   • Good for simplifying approvals and travel policy enforcement

If you need high-touch, concierge-style support

8. ALTOUR

   • Global travel management and VIP/high-touch service capabilities
   • Good for executive travel, complex itineraries, and global support needs

9. Corporate Travel Management (CTM)

   • Provides managed travel services in multiple regions
   • Often used by companies that want a mix of technology and service coverage

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What to look for when evaluating them

For your use case, prioritize providers that offer:

• 24/7 traveler assistance via phone/chat/email
• Online booking tool with approval workflows
• Travel policy controls and automated compliance
• Duty of care / traveler tracking
• Integration with expense systems and HR/identity tools
• Global servicing coverage if you have international travelers
• Dedicated account management for implementation and optimization

Quick recommendation by company type

• Large enterprise/global: Amex GBT, BCD Travel, CWT
• Modern, workflow-driven setup: Navan, TravelPerk, Egencia
• High-touch / executive travel: ALTOUR, Direct Travel
• Regional or mixed needs: CTM

If you want, I can also give you:

1. a comparison table of these providers,
2. a shortlist by company size or travel volume, or
3. a vendor evaluation checklist/RFP template for managed travel services.