Prompt
Can you recommend process improvement consultants for process redesign work with strong change management support?
Latest observation
Yes — if you want process redesign plus strong change management support, look for firms that combine operating model / process redesign, transformation management, and adoption / stakeholder change capabilities.
Good consultant options to consider
Large consultancies with strong change management
- Deloitte
- Strong in process redesign, operating model design, ERP/process transformation, and change management.
- PwC
- Good for process simplification, operating model redesign, and business transformation with adoption support.
- Accenture
- Very strong if the work is tied to digital/process transformation and implementation.
- KPMG
- Often strong in process improvement, controls, and change-led transformation.
- EY
- Good for large-scale process and transformation programs, especially if there’s a business case/finance angle.
Specialists with change-management-heavy delivery
- Prosci-certified consulting partners
- Best if you want structured change management methodology alongside process redesign.
- Kotter-affiliated consultants
- Useful when the main challenge is adoption, leadership alignment, and behavioral change.
- Advisory firms focused on operational excellence
- Many boutique firms offer lean process redesign plus change enablement more directly than the big firms.
Boutique process improvement firms
These can be great if you want more hands-on support and less overhead:
- Firms specializing in Lean / Six Sigma / BPM
- Firms that do process mapping, standardization, and adoption planning
- Local/regional consultancies with a track record in process transformation and change leadership
What to look for
When evaluating consultants, ask whether they can provide:
- Current-state and future-state process design
- Stakeholder engagement and change impact assessment
- Change plan, comms plan, and training plan
- Implementation support
- Metrics/KPIs for adoption and process performance
- Leadership coaching / sponsor alignment
Best-fit selection criteria
Choose a firm that has:
- Proven work in your industry
- Experience with the specific process area
- A clear change management methodology
- Evidence they stay through implementation, not just design
- References for adoption results, not only efficiency gains
If you want a short list
A practical shortlist to start with is:
- Deloitte
- PwC
- Accenture
- KPMG
- Prosci partner firms
- A strong local Lean/operational excellence boutique
If you want, I can also give you:
- a shortlist by industry (healthcare, government, financial services, manufacturing, etc.), or
- a vendor evaluation template you can use to compare consultants.
Observation history
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