How do I add citations to answers from our internal docs?

To add citations from your internal docs, the general approach is:

1. Retrieve the relevant source passages

   • Search your internal docs for the answer.
   • Keep track of the exact document, section, page, URL, or snippet used.

2. Quote or paraphrase with a reference

   • When you make a factual claim, attach the source right after it.
   • Example:
     • “The approval workflow requires manager sign-off before deployment. [Employee Handbook, p. 14]”
     • “Password resets expire after 24 hours. [IT Policy > Access Management]”

3. Use a consistent citation format A simple internal format could be:

   • [Doc Title, section/page]
   • [Doc Title, URL]
   • [Doc Title, retrieved YYYY-MM-DD] if docs change frequently

4. Cite each distinct claim

   • If an answer has multiple facts from different places, cite each sentence or paragraph.

5. Prefer exact wording for critical statements

   • For policies, legal, security, or compliance content, include a short quote when possible.

Example answer:

Employees must complete security training within 30 days of hire. [Security Policy, Section 2.1]
Access requests are approved by the employee’s manager and IT. [Access Control Procedure, p. 3]

If you want, I can also help you set up:

• a citation template for your team,
• a prompt format that makes the model cite sources automatically, or
• a RAG workflow that returns answers with source links/snippets.