Prompt
How do I send shipping notification emails?
Latest observation
Sep 23, 2026
OpenAI APIWeb search: off
To send shipping notification emails, you generally want to notify the customer as soon as the order is marked shipped and include the tracking details.
Typical steps
-
Trigger the email when shipping is confirmed
- After you hand the package to the carrier or print the shipping label and the order status changes to “Shipped.”
-
Include key details
- Order number
- Customer name
- Shipping carrier
- Tracking number
- Tracking link
- Expected delivery date, if available
- Items shipped, if relevant
-
Use a clear subject line
- Example:
Your order has shipped: #12345
- Example:
-
Keep the message short and useful
- Example:
Hi Sarah,
Your order #12345 has shipped via UPS.
Tracking number: 1Z999AA10123456784
Track your package here: [link]
Thanks for shopping with us!
- Example:
-
Add branding and support info
- Logo, store name, and a way to contact support.
If you’re using an ecommerce platform
Most platforms have built-in shipping notification templates:
- Shopify: Settings → Notifications → Shipping confirmation
- WooCommerce: Usually via plugin or automation
- Magento / BigCommerce / Squarespace: Similar notification/template settings
If you’re sending them programmatically
You can send these emails through:
- An email service like SendGrid, Mailgun, Amazon SES, Postmark
- Your app’s backend when the order status becomes shipped
If you want, I can also help you with:
- a shipping email template
- HTML email code
- or how to automate it in Shopify/WooCommerce/your own app