How do I set up separate numbers for sales and support?

To set up separate numbers for sales and support, you generally want two different phone lines or virtual numbers, each routed to the right team.

Typical setup

1. Get two numbers

   • One for Sales
   • One for Support

2. Assign each number to a different destination

   • Sales number → sales team or sales inbox
   • Support number → support team, helpdesk, or ticketing system

3. Set routing rules

   • Business hours routing
   • After-hours voicemail or auto-reply
   • Call forwarding to specific agents or queues

4. Update your contact points

   • Website
   • Email signatures
   • Ads
   • Google Business profile
   • Social profiles

Common best practices

• Use a memorable sales number for marketing campaigns
• Keep support number easy to find on your website
• Set up call recording/transcription if needed for quality
• Add IVR/menu options if one line must serve both teams

If you’re using a business phone platform

The exact steps depend on the provider, but usually it’s:

• Go to Phone Numbers / Numbers
• Click Add number
• Pick a new number
• Label it Sales or Support
• Configure routing, voicemail, and business hours

If you want, tell me which service you’re using (e.g. Twilio, RingCentral, Dialpad, Zoom Phone, Google Voice, Aircall), and I can give you the exact setup steps.