Prompt
I'm building a phone tree for a small business, what should I use?
Latest observation
Oct 14, 2026
OpenAI APIWeb search: off
For a small business phone tree, the best choice is usually a simple VoIP phone system with an auto-attendant.
What to use
Look for a system that includes:
- Auto-attendant / IVR: “Press 1 for Sales, 2 for Support…”
- Call forwarding: send calls to the right person or mobile
- Voicemail-to-email
- Business hours routing: different behavior after hours
- Ring groups: call several people at once
- Extensions: each employee gets a direct line
Good options for small businesses
Common choices include:
- RingCentral
- Grasshopper
- Zoom Phone
- Nextiva
- Google Voice for Workspace if you want something lighter/simpler
Best fit by need
- Very small / low budget: Google Voice or Grasshopper
- Growing team / more professional setup: Nextiva, Zoom Phone, or RingCentral
- Need a very simple setup: RingCentral or Grasshopper
Quick recommendation
If you just want something easy and reliable, I’d start with: Zoom Phone or Nextiva for most small businesses.
If you want, I can help you choose based on:
- number of employees
- budget
- whether you want a local or toll-free number
- whether calls need to go to cell phones after hours