Prompt

I'm having trouble with transaction emails landing in spam, and I don't know if it's my SPF or the provider. How do I figure that out?

Technology / API Platforms1 observationLast seen Oct 3, 2026

Latest observation

Oct 3, 2026OpenAI APIWeb search: off

To figure out whether it’s your SPF setup or your email provider’s reputation/configuration, look at it in this order:

1) Check the email headers of a message that landed in spam

Open the spam email and view the full headers / message source. Look for:

  • SPF: pass or fail
  • DKIM: pass or fail
  • DMARC: pass or fail
  • Any notes from Gmail/Outlook/Yahoo like:
    • spf=pass
    • dkim=pass
    • dmarc=pass
    • sender authentication failed
    • bulk sender, suspicious, phishing, etc.

What this tells you

  • SPF fail → likely a DNS/authorization issue.
  • SPF pass but still spam → SPF is probably not the main problem.
  • SPF pass, DKIM pass, DMARC fail → alignment/policy issue.
  • All pass but still spam → more likely provider reputation, content, or domain/IP history.

2) Verify SPF independently

Check your domain’s SPF record in DNS. It should:

  • Exist as a single TXT record for the domain
  • End with ~all or -all depending on your policy
  • Include the mail provider’s sending hosts

Common SPF problems

  • Multiple SPF records on the same domain
  • Missing the provider’s include: entry
  • Exceeding the 10 DNS lookup limit
  • Sending mail from a service not listed in SPF
  • Using the wrong domain/subdomain in the Return-Path or From domain

If you use a third-party transactional provider, their docs usually give the exact SPF include to add.


3) Check whether the provider is the issue

If SPF/DKIM/DMARC all pass, the next suspects are usually:

  • Shared IP reputation (if they send from shared infrastructure)
  • Dedicated IP reputation (if you use one)
  • Domain reputation based on complaint/engagement history
  • Content patterns that trigger filters
  • Missing or weak DKIM signing
  • Poor list hygiene or lots of bounces/complaints
  • Inconsistent sending volume or sudden spikes

Signs it’s the provider/reputation

  • Headers show authentication passed
  • Spam placement varies by mailbox provider (Gmail vs Outlook vs Yahoo)
  • Delivery is good for some recipients but not others
  • Messages started landing in spam after a volume spike or provider change

4) Use a seed test

Send the same message to test accounts at:

  • Gmail
  • Outlook/Hotmail
  • Yahoo
  • iCloud

Then compare:

  • Inbox vs spam
  • Authentication results in headers
  • Whether all providers behave the same

If Gmail and Outlook both spam it, that points more to reputation/content/authentication than one mailbox provider.


5) Check DMARC reports if you have them

If you’ve set up DMARC, aggregate reports can show:

  • Which systems are sending mail for your domain
  • Whether SPF/DKIM align
  • Where failures happen

This is one of the fastest ways to see if your provider is sending correctly.


6) Confirm alignment

Even if SPF passes, DMARC cares about alignment:

  • The domain in the visible From: address must align with the SPF-authenticated domain and/or DKIM signing domain.

Example:

  • From: billing@yourdomain.com
  • SPF authenticates mail.provider.com
  • If it’s not aligned with yourdomain.com, DMARC can fail even though SPF says pass.

7) Check blacklists and reputation tools

Use tools like:

  • MXToolbox
  • Google Postmaster Tools
  • Microsoft SNDS
  • SenderScore / other reputation tools

These can show whether:

  • Your IP/domain is blacklisted
  • Reputation is poor at major mailbox providers
  • The provider’s IP pool is the problem

Quick rule of thumb

  • SPF fail in headers → fix SPF/authentication.
  • SPF pass, DKIM pass, DMARC pass, but spam persists → likely provider reputation, IP reputation, or content.
  • DMARC fail → likely alignment or configuration issue, even if SPF passes.

If you want, paste a redacted copy of the email headers here (remove personal info), and I can help you interpret whether it’s SPF, DKIM, DMARC, or provider reputation.

Observation history

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