I need a moderation tool with review queues and audit logs. What should I use?

If you need a moderation tool with review queues and audit logs, the best choice depends on what you’re moderating and where your team works. Here are the main options:

Good off-the-shelf options

• Stream – Best if you’re moderating in-app content for a product you’re building. It has moderation queues, roles, and audit-friendly workflows.
• Zendesk / Intercom – Good if your moderation is tied to customer support or community reports and you want tickets, assignment, and history.
• Gravity / Spectrum moderation tools – Useful for community platforms, especially if you need queues and policy workflows.
• Moderation tools from social/community platforms – If you’re managing content inside platforms like Reddit, Discord, or Meta, use their built-in mod tools and logs.

If you need a custom moderation workflow

If you’re building your own system, look for these features:

• Queue management: pending, approved, rejected, escalated
• Role-based access control
• Audit logs: who reviewed what, when, and what action was taken
• Reason codes and notes
• Search and filters
• Exportable history for compliance
• API/webhooks for automation

Best “general” recommendation

For a product or platform you control, I’d usually recommend:

• Stream if you want something moderation-focused and developer-friendly
• Zendesk if it’s more of a support/community operations workflow
• Build a custom workflow if you need strict compliance, custom policies, or deep integrations

If you tell me:

1. what content you’re moderating,
2. how many moderators you have, and
3. whether you need SaaS or self-hosted,

I can narrow it down to the best tool.