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Prompt

inbound call handling API

Technology / API Platforms1 observationLast seen Oct 14, 2026

Latest observation

Oct 14, 2026OpenAI APIWeb search: off

Can you clarify what you mean by “inbound call handling API”?

A few possibilities:

  1. Designing an API for inbound call handling in a contact center/VoIP system
  2. Implementing it in a specific platform (Twilio, Vonage, Plivo, FreeSWITCH, Asterisk, etc.)
  3. Documenting endpoints for call routing, IVR, recording, transfer, voicemail, etc.
  4. Troubleshooting an existing inbound-call API

If you want, I can help you with either of these right away:

Example API design for inbound calls

  • POST /calls/inbound — receive webhook for an incoming call
  • POST /calls/{callId}/answer — answer call
  • POST /calls/{callId}/route — route to agent/queue/IVR
  • POST /calls/{callId}/transfer — transfer to another destination
  • POST /calls/{callId}/hangup — end call
  • GET /calls/{callId} — fetch call state
  • POST /calls/{callId}/voicemail — send to voicemail
  • POST /calls/{callId}/recording — manage recording

Typical inbound call flow

  1. Provider sends webhook for incoming call
  2. API validates caller and call metadata
  3. System checks business hours, routing rules, queue availability
  4. Call is sent to:
    • IVR menu
    • Agent queue
    • Specific extension
    • Voicemail
  5. Call events are tracked via webhooks/status callbacks

If you tell me your target platform or use case, I can generate:

  • API spec
  • sample webhook payloads
  • Node/Python/Java code
  • call flow diagrams
  • database schema for call tracking

Brands

TwilioVonagePlivoFreeswitchAsterisk

Observation history

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