Prompt
My bounce handling is a mess with my email provider
Latest observation
Oct 5, 2026
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Got it — bounce handling can get messy fast, especially when your provider’s events, suppression lists, and webhook logic don’t line up.
If you want, I can help you clean this up in one of three ways:
-
Debug your current setup
- You tell me your provider (SendGrid, SES, Mailgun, Postmark, etc.)
- I help you interpret bounce/complaint/delivery events and fix the logic
-
Design a proper bounce-handling flow
- Classify hard vs soft bounces
- Handle retries and suppression
- Decide when to deactivate addresses
- Build webhook/idempotency logic
-
Review code or logs
- Paste your webhook payloads, DB schema, or handler code
- I’ll pinpoint what’s going wrong
A solid bounce-handling setup usually needs:
- Hard bounces: immediately suppress the address
- Soft bounces: retry a few times, then suppress if repeated
- Complaints: immediate suppression
- Transient/provider errors: don’t suppress, just retry
- Idempotency: ignore duplicate webhook events
- One source of truth: your DB should track suppression status, not just the provider
If you want, send me:
- your provider name,
- an example bounce webhook payload,
- and what “mess” means in your case,
and I’ll help you map out exactly what to change.