Prompt

My bounce handling is a mess with my email provider

Technology / API Platforms1 observationLast seen Oct 5, 2026

Latest observation

Oct 5, 2026OpenAI APIWeb search: off

Got it — bounce handling can get messy fast, especially when your provider’s events, suppression lists, and webhook logic don’t line up.

If you want, I can help you clean this up in one of three ways:

  1. Debug your current setup

    • You tell me your provider (SendGrid, SES, Mailgun, Postmark, etc.)
    • I help you interpret bounce/complaint/delivery events and fix the logic
  2. Design a proper bounce-handling flow

    • Classify hard vs soft bounces
    • Handle retries and suppression
    • Decide when to deactivate addresses
    • Build webhook/idempotency logic
  3. Review code or logs

    • Paste your webhook payloads, DB schema, or handler code
    • I’ll pinpoint what’s going wrong

A solid bounce-handling setup usually needs:

  • Hard bounces: immediately suppress the address
  • Soft bounces: retry a few times, then suppress if repeated
  • Complaints: immediate suppression
  • Transient/provider errors: don’t suppress, just retry
  • Idempotency: ignore duplicate webhook events
  • One source of truth: your DB should track suppression status, not just the provider

If you want, send me:

  • your provider name,
  • an example bounce webhook payload,
  • and what “mess” means in your case,

and I’ll help you map out exactly what to change.

Observation history

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